Product Services

January 2011

   1. Products
   2. How To Order
   3. Sales Tax
   4. Payments
   5. Delivery
   6. Warranties
   7. Returns

   1. Products

Medical Supply Line is an international marketplace providing thousands of health care and medical related products. Our products are categorized for your convenience and come from the very same manufacturers and suppliers that have been serving US and international markets for decades.

What makes Medical Supply Line unique is, we are a “Marketplace” and we do not compete or discriminate directly or indirectly with any competing national or international branded product.

In May of 2000 Medical Supply Line was founded to help consumers, care givers and health care professional access affordable products in support of lower patient care costs.

  2. How To Order

To order please use our secure online storefront. Our catalog and shopping cart are available 24 hours a day 7 days a week 365 days a year including holidays. To order by mail, fax or email please use the following information:

Medical Supply Line
18921G East Valley Parkway 266
Independence, Missouri 64055
Fax: 816.795.1565
Order@MedicalSupplyLine.com

   3. Sales Tax

Sales tax will be applied to all orders delivered within states that require sales tax for Internet sales. Sales tax will be assessed at your local rates and will only be applied to all taxable Products.

  4. Payments

For your convenience Medical Supply Line accept Visa, Master Card, Discovery, American Express and PayPal. You can also pay by E-check or send your payment to the “How To Order” address above. Please note that it may take 3-4 business days for your check to clear before your order is shipped. Payments by check that cannot be processed are subject to a $25 fee.

  5. Delivery

All orders submitted by 1:00 PM CST are shipped the same business day (subject to availability). Due to size or weight restraints, some orders may require additional time. Normal ground delivery for US orders are 2-5 days, special or custom orders including international orders can take as much as 2-4 weeks. Please email us if you have any questions about your order or shipping time frame. All orders are discretely and safely packaged for your convenience.

   6. Warranties

Medical Supply Line honors all applicable manufacturer and supplier warranties, no questions asked. Please email us for a Return Merchandise Authorization number (RMA#). In the case of defective or broken components, only return the broken of defective component parts.

We will ask for the invoice number, date of purchase, quantity, item numbers and reason for return. Based on this information, a Return Authorization Label may be faxed to you (A restocking form may also be needed and signed before approved).

  7. Returns (RMA)

Due to our participation with manufacturers and suppliers worldwide all merchandise returns are subject to a detailed inspection. Any merchandise unsuitable for resale will not be accepted (Do not adhere labels to packaging). Restocking fee of 25% will be applied to all returns less than 30 days. Returns will not be accepted after 60 days. We will replace or repair defective items based on manufacturers warranty policies.

Upon satisfactory condition, a credit will be issued to your account or Credit Card.